Position Overview - Customer Service/Account Coordinator

Industry: Wholesale

City: Vernon 90058

DIRECT HIRE w/ GREAT BENEFITS

Pay: $20-$28/hr. depending on experience

Hours: M-F// 830a-5p

Key Requirements to be Considered for This Role:

Wholesale experience is REQUIRED

Proficiency with NetSuite ERP

Experience supporting sales teams working with major department stores such as Macy's, Nordstrom, Bloomingdale's, and specialty retailers

Responsibilities

• Sample Management & Documentation

• Promptly receive, inspect, and track incoming samples

• Notify production and factory teams of quality control (QC) issues

• Prepare and monitor shipments of samples to factories and customers

• Maintain an organized summary of customer-specific sample requirements

• Create and distribute packing lists for sample shipments

• Photograph and document all incoming samples

• Update and manage a tracking spreadsheet to monitor the status and location of outgoing samples

Showroom & Order Management

• Keep showroom tidy, presentable, and appointment-ready

• Take detailed notes during appointments and assist with market week preparations

• Enter customer orders into NetSuite or the designated order management system

• Confirm purchase order (PO) details with customers and communicate order progress to the sales team

• Support EDI/logistics teams with necessary setup tasks

• Oversee internal inventory reporting and management

Customer Service & Sales Support

• Provide direct support to key accounts regarding inventory, order status, delivery timelines, and sample updates

• Communicate with customers via phone and email, escalating concerns to the sales team as needed

• Deliver outstanding customer service by responding to inquiries in a timely and professional manner

• Develop and maintain strong relationships with customers and internal teams

• Organize and maintain customer documentation and reports

• Keep the sales team informed about customer requests, changes, or concerns

• Manage return authorizations upon management approval

Employee Benefits available after 90-Day Introductory Period:

• Medical Insurance: 100% employee premium covered
• Dental Insurance: 100% employee premium covered
• Vacation Time
• Sick Leave
• Paid Holidays
• Employee discounts on products

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.